Ray–Ban® warrants their sunglasses against breakage due to defects in material and workmanship for one year from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty.
If service is required, please pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product.
Ray Ban is not responsible for packages lost in transit.
Please send the sunglasses with proof of date purchased, postage paid, and insured to:
Luxottica Consumer Warranty
Attn: Consumer Repair Center
P.O. Box 3070 McDonough, GA 30253
Please make sure to include:
1. Your complete name, current return address, telephone number and email address.
2. A brief description of the problem or service you are requesting.
3. A copy of your dated receipt.
If the sunglasses are returned within the warranty period, and Ray–Ban finds that the breakage was due to a defect in material or workmanship, the sunglasses will be repaired or replaced at our option and returned to the sender. In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter.
For general information on your product, please contact the Consumer Warranty/Repair Center:
1-800-343-5594 Monday – Friday 9:00 am – 6:00 pm EST or consumerwarranty@luxotticaretail.com
A service representative will be happy to assist you in identifying your Ray Ban product and determine the best course of action for your warranty/repair claim.
